Privacy &Policies

1.1Introduction

At Inarte, we believe thoughtful design extends beyond the products and spaces we create to the way we respect our customers and their information.

This Privacy Policy explains how Inarte, operating under the brand name Inarte (“Inarte”, “we”, “us” or “our”), collects, uses, stores and shares personal information when you visit our website, purchase products, contact us or engage with our studio services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent separately.

1.2Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal and contact information

• Name, email address, telephone number and billing or delivery address.
• Information you provide through contact forms, consultation requests or customer-support enquiries.

Order and transaction information

• Products purchased, order details, delivery preferences and transaction references.
• Payment status and information required to process or verify transactions.
• Payments may be processed by third-party payment service providers. We do not intend to store complete card details or payment credentials on our own systems.

Studio and project information

• Property measurements, site photographs, floor plans and design preferences voluntarily provided for a project.
• Project budgets, material selections, quotations, approvals and communications.
• Information necessary to arrange consultations, site visits, installations or after-sales services.

Technical information

• IP address, browser and device information, website interactions, approximate location derived from technical data and diagnostic logs, where collected.

Marketing and preference information

• Communication preferences, newsletter subscriptions and interactions with marketing communications, where applicable.

We do not intentionally request sensitive personal information unless it is genuinely necessary for a specific, lawful purpose.

1.3How We Use Your Information

We may use personal information to:

• Process, confirm, fulfil and deliver orders.
• Respond to enquiries and provide customer support.
• Arrange consultations, prepare quotations and manage studio projects.
• Process payments, refunds, returns and warranty claims.
• Send transactional updates concerning orders or projects.
• Improve our products, services, website functionality and customer experience.
• Send promotional communications where permitted and, where required, with your consent.
• Detect fraud, prevent misuse, maintain security and comply with applicable laws.
• Handle complaints, disputes and legal obligations.

We will not use personal information for purposes incompatible with the purposes communicated to you, except as permitted by applicable law.

1.4Legal Basis and Consent

We process personal information in accordance with applicable Indian data-protection and privacy laws.

Depending on the circumstances and the law in force, processing may be based on your consent, your request for a service, the fulfilment of an order or contract, compliance with legal obligations, or another lawful basis.

Where consent is required, you may withdraw it through the method provided or by contacting us. Withdrawal does not affect processing lawfully carried out before withdrawal, and certain information may need to be retained for legal or contractual purposes.

1.5Sharing of Information

We may share relevant information with:

• Payment gateways and financial service providers.
• Courier companies and logistics partners.
• Website hosting, e-commerce, analytics and technical service providers.
• Contractors, designers, installers and other project partners where necessary to provide a requested studio service.
• Professional advisers, auditors, regulators or public authorities where legally required.
• A successor entity in connection with a lawful business restructuring, merger or transfer, subject to applicable law.

We do not sell customers’ personal information to advertisers.

Third-party providers may process information according to their own terms and privacy practices. We take reasonable steps to work with appropriate service providers.

1.6Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, support the shopping cart, secure checkout, analyse website performance and, where enabled, support marketing.

Non-essential cookies or tracking technologies will be handled in accordance with applicable consent and disclosure requirements.

Please refer to our Cookie Policy for more information.

1.7Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, managing projects, addressing disputes, maintaining accounting records and meeting legal obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

1.8Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot promise absolute security, but we will respond to incidents as required by applicable law.

1.9Your Privacy Rights

Subject to applicable law, you may have the right to request access to information about your personal data, correction of inaccurate information, deletion where permitted, withdrawal of consent, or assistance with privacy-related grievances.

You may submit a request using the contact details provided below. We may need to verify your identity before acting on the request.

Certain information may need to be retained where required by law or necessary to establish, exercise or defend legal claims.

1.10Children’s Information

Our website is intended for use by adults capable of entering into legally binding transactions. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information unlawfully, please contact us so that we can assess and address the matter.

1.11Third-Party Links

Our website may contain links to third-party websites or services. Inarte is not responsible for the privacy practices of websites that we do not operate. Please review their privacy policies before sharing information with them.

1.12Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. The revised version will be published on this page with an updated date.

1.13Contact Us

For privacy-related enquiries or requests, contact:

Legal name

ING STUDIO PVT LTD

Brand

Inarte

Address

Plot no. 1679, Sector 82, JLPL, Mohali, Punjab 140306

Email

inarte.india@gmail.com

Where applicable, details of the designated privacy contact or Data Protection Officer will be provided here.

2.1Overview

At Inarte, we aim to deliver every order with care and attention.

This policy explains how orders placed through Inarte Store are processed, shipped and delivered.

2.2Delivery Locations

We currently deliver to eligible serviceable PIN codes within [India / specified regions].

Delivery availability may depend on the customer’s PIN code and the courier network serving that location. Please enter your delivery details at checkout or contact us to confirm serviceability.

International delivery is available only where expressly stated on our website.

2.3Order Processing

Orders are processed after successful payment confirmation, except where another payment arrangement has been expressly offered.

Our standard order-processing time is approximately 1–2 business days. This is separate from the estimated shipping and delivery time.

Orders placed on Sundays, public holidays or outside business hours may begin processing on the next business day.

We may contact you if additional information is needed to verify or fulfil your order.

2.4Estimated Delivery Timelines

Our current estimated timelines are:

• Bath mats and floor mats: 1–2 days plus approximately 4–5 business days for transit.
• Other ready-to-ship home essentials: As stated on the relevant product page.
• Made-to-order or customised products: As communicated in the relevant product description, quotation or order confirmation.
• Inarte Studio projects: According to the approved project schedule and Studio Terms of Service.

These are estimates rather than guaranteed delivery dates unless expressly confirmed in writing.

2.5Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

[Insert your shipping-charge structure, including any free-shipping threshold, if applicable.]

Any additional charges that are applicable to a delivery will be disclosed before the order is confirmed, where required by law.

2.6Order Tracking

Where tracking is supported by our logistics partner, we will share tracking information through [email / SMS / WhatsApp / customer account].

Tracking updates are provided by the logistics provider and may take time to reflect after dispatch.

2.7Delays and Delivery Exceptions

Delivery may be affected by circumstances beyond our reasonable control, including severe weather, transport disruptions, strikes, service interruptions, inaccurate delivery details or other logistical constraints.

If we become aware of a significant delay, we will make reasonable efforts to inform you and assist with the next steps.

A delay does not remove any rights you may have under applicable consumer law.

2.8Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate delivery details and an accessible contact number.

If delivery fails because the address is incomplete or incorrect, the recipient is unavailable, or the courier cannot access the delivery location, we may coordinate a reattempt or return to sender.

Any additional shipping charge will be communicated transparently and applied only where permitted by law and the applicable order terms.

2.9Damaged, Missing or Incorrect Deliveries

Please inspect your order upon receipt.

If your product arrives damaged, defective, incorrect or incomplete, contact us at inarte.india@gmail.com with your order number and relevant photographs or other supporting details.

Please report delivery issues promptly, preferably within 3 days of receipt, to help us investigate with the courier. This reporting request does not restrict any rights available to you under applicable law.

We will assess the issue and arrange an appropriate remedy in accordance with our Returns, Refunds & Exchanges Policy and applicable law.

2.10Delivery Confirmation

Delivery may be confirmed through courier tracking, proof of delivery, a delivery receipt or another reasonable method.

If tracking shows delivery but you have not received your order, contact us promptly so that we can investigate.

2.11Contact

For shipping and delivery assistance:

Email

inarte.india@gmail.com

Business hours

Monday – Saturday · 10:00 am – 5:00 pm

3.1Our Commitment

We want you to feel confident bringing Inarte products into your home.

If something is not right with your order, we encourage you to contact us so that we can review the issue and help determine an appropriate resolution.

This policy applies to purchases made through Inarte Store, subject to the product-specific conditions below and applicable law.

3.2Return Eligibility

A return request may be considered where:

• The product arrives damaged or defective.
• The product delivered is different from the product ordered.
• The order is incomplete or an item is missing.
• A return for change of mind is permitted under the applicable product listing or offer.
• Another return or remedy is required under applicable law.

For change-of-mind returns, the applicable return window is 2 calendar days from delivery, provided that the product is eligible under the conditions communicated on the product page.

3.3Condition of Returned Products

For eligible change-of-mind returns, products should generally be:

• Unused and unwashed.
• In their original condition and packaging, where reasonably available.
• Accompanied by order details and any included accessories.

For defective, damaged, incorrect or incomplete products, we will assess the issue fairly. Customers will not be required to meet unreasonable conditions that would defeat an applicable legal right.

3.4Bath Mats and Floor Mats

For hygiene and product-condition reasons, change-of-mind returns of bath mats and floor mats may be limited where the product has been used, washed or otherwise rendered unsuitable for resale, provided that the restriction is clearly disclosed and lawful.

This limitation does not exclude remedies for defective, damaged, misdescribed or incorrectly supplied products, or other rights that cannot legally be excluded.

3.5Made-to-Order and Customised Products

Products manufactured or customised specifically for a customer may not be eligible for change-of-mind returns once production has commenced, except where the relevant order terms or applicable law provide otherwise.

If a customised product arrives defective, damaged or materially different from the approved specifications, please contact us for an assessment and appropriate remedy.

Any restrictions applicable to a particular product will be disclosed before purchase or project approval.

3.6How to Request a Return

To request a return:

• Email inarte.india@gmail.com.
• Provide your order number, the product concerned and the reason for the request.
• Include photographs or supporting details where relevant.
• Wait for our return instructions before shipping a product back, unless we advise otherwise.

We will communicate whether the request is approved, the return method and any further information needed.

3.7Return Shipping

Where the return is due to a confirmed defect, damage, incorrect item or another issue attributable to Inarte, we will arrange or bear reasonable return-shipping costs as appropriate and in accordance with applicable law.

For eligible change-of-mind returns, return shipping will be handled as follows: [Insert who pays for return shipping and any applicable conditions].

We will disclose any applicable charges before a return is completed.

3.8Exchanges

Exchanges are subject to product availability and eligibility.

Where an exchange is approved, we will confirm the replacement product, any applicable price difference and the expected dispatch timeline.

If a replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.

3.9Refunds

Where a refund is approved, it will generally be processed to the original payment method, where supported by the payment provider.

If this is not possible, we will coordinate an appropriate lawful alternative with you.

Refunds will be initiated within [insert number] business days after approval or receipt and assessment of the returned product, as applicable. The time taken for the funds to appear in your account may depend on your bank or payment provider.

Any applicable refund deductions must be lawful, clearly disclosed and consistent with the circumstances of the return.

3.10Partial Refunds and Order Issues

Where only part of an order is affected, we may process a refund, replacement or other suitable remedy for the affected item or portion of the order, as appropriate.

We will explain the proposed resolution before finalising it.

3.11Non-Returnable Items

The following items may be excluded from change-of-mind returns where clearly disclosed and legally permissible:

• Used or washed bath mats and floor mats.
• Personalised or custom-manufactured products after production has commenced.
• Products specifically identified as non-returnable on their product pages.

These exclusions do not override statutory consumer rights or remedies for defective, damaged, misdescribed or incorrectly supplied products.

3.12Contact

Email

inarte.india@gmail.com

Approved returns

Plot no. 1679, Sector 82, JLPL, Mohali, Punjab 140306

Please do not send products to an address that has not been confirmed for returns.

4.1Acceptance of Terms

Welcome to Inarte.

This website is operated by ING STUDIO PVT LTD, trading under the brand name Inarte.

These Terms & Conditions govern your access to and use of our website, including Inarte Store, studio enquiries, consultation bookings and other services offered through the website.

By accessing the website or placing an order, you agree to these Terms & Conditions and the relevant policies referenced herein. If you do not agree, please discontinue use of the relevant service.

4.2Eligibility

You must be legally capable of entering into a binding contract under applicable law to place an order or enter into a service agreement.

If you use the website on behalf of a business or another person, you confirm that you are authorised to act on their behalf.

4.3Products and Services

Inarte offers home essentials and may offer furniture, bespoke interior design and related services.

We aim to ensure that product descriptions, dimensions, materials, images and other information are accurate and up to date.

Actual colours, textures, finishes and appearances may vary slightly due to lighting, photography, screen settings, manufacturing processes and natural material characteristics. Such variations will not excuse a material mismatch with the product description or approved specifications.

Any material limitation or relevant product-specific condition will be disclosed as appropriate.

4.4Prices and Taxes

All prices will be displayed in Indian Rupees (INR) unless otherwise stated.

Applicable taxes and shipping charges will be shown as required by law and, where relevant, before checkout is completed.

We may update prices for future purchases. A price change will not retrospectively alter an order already accepted, except where correction or another action is legally permissible and appropriately communicated.

4.5Orders and Acceptance

An order acknowledgement confirms receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to contact you to verify order details or address genuine stock, technical or pricing errors.

If an order cannot be fulfilled, we will notify you and refund any amount paid for the unfulfilled order, subject to applicable law.

We will not rely on this clause to avoid obligations arising from an accepted order or consumer-protection law.

4.6Payments

Payments must be made through the methods displayed at checkout or otherwise agreed in writing.

Payment processing may be handled by third-party payment providers.

Studio projects may require deposits, milestone payments or other agreed payment arrangements, as set out in the applicable quotation and Studio Terms of Service.

4.7Shipping, Returns and Cancellations

Online orders are governed by the Shipping & Delivery Policy, Returns, Refunds & Exchanges Policy and Order Cancellation Policy.

Studio services are governed by the applicable quotation, project agreement and Studio Terms of Service.

These documents form part of the contractual framework applicable to the relevant purchase or service, subject to applicable law.

4.8Intellectual Property

Unless otherwise stated, the website and its content, including brand names, logos, photographs, graphics, product designs, written content, layouts, drawings and other materials, are owned by or licensed to Inarte.

You may access and use the website for personal, lawful purposes.

You may not reproduce, distribute, commercially exploit, modify or use Inarte’s intellectual property without prior written permission, except as permitted by law.

Ownership and permitted use of project-specific design drawings, renders and deliverables are addressed in the relevant studio agreement.

4.9User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Submit false, misleading or fraudulent information.
• Interfere with the website’s security or operation.
• Attempt unauthorised access to systems or accounts.
• Copy or misuse website content in violation of applicable rights.

We may take reasonable and lawful steps to address misuse or protect our services.

4.10Third-Party Services

Our website may use third-party payment, logistics, analytics or other services.

Their own terms may apply to the relevant services. Inarte is not responsible for independent third-party conduct to the extent permitted by law, but this does not exclude our own obligations to customers.

4.11Limitation of Liability

Nothing in these Terms & Conditions excludes or restricts any liability, remedy or consumer right that cannot lawfully be excluded or restricted.

Subject to that limitation, Inarte will not be liable for losses that are not reasonably foreseeable and arise from circumstances outside our reasonable control.

This clause does not excuse failure to exercise reasonable care or fulfil obligations expressly undertaken by Inarte.

4.12Suspension or Termination

We may suspend access to website features where reasonably necessary for security, maintenance, suspected misuse or legal compliance.

Any termination of an existing order or studio engagement will be handled in accordance with the applicable agreement and law.

4.13Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Disputes will be addressed in accordance with applicable law. Nothing in these Terms limits a consumer’s statutory rights or access to a competent consumer dispute-resolution forum.

4.14Changes to These Terms

We may update these Terms & Conditions when necessary. The updated version will be published on this page with a revised date.

Changes will apply as permitted by law and will not retrospectively remove rights that have already accrued.

4.15Contact

Company

ING STUDIO PVT LTD

Address

Plot no. 1679, Sector 82, JLPL, Mohali, Punjab 140306

Email

inarte.india@gmail.com

5.1Accepted Payment Methods

Inarte Store accepts the payment methods made available at checkout, which may include UPI, debit cards, credit cards, net banking and other supported digital payment methods.

Cash on delivery, instalment payments or other payment options are available only where expressly offered.

Available payment methods may vary by order value, location or payment-provider requirements.

5.2Currency and Pricing

Unless otherwise stated, prices are displayed in Indian Rupees (INR).

Applicable taxes, shipping charges and other mandatory charges will be disclosed before an order is placed, as required by law.

5.3Payment Confirmation

An order may be processed after the payment provider confirms successful payment.

If a payment is pending, declined or unsuccessful, the order may remain unconfirmed until the issue is resolved.

Please do not submit repeated payments without first checking the transaction status.

5.4Failed or Duplicate Payments

If money has been debited but the order is not confirmed, please contact us with the transaction reference and order details.

We will check the payment status with the relevant provider. Any reversal or refund will be handled through the applicable payment system.

Processing timelines may depend on the bank or payment provider.

5.5Studio Project Payments

For bespoke studio projects, the payment schedule will be stated in the approved quotation or project agreement.

Depending on the project, it may include a design or consultation fee, an advance payment, milestone payments, manufacturing payments or a final payment before handover.

No payment milestone or fee should be assumed unless it is communicated in the relevant written proposal or agreement.

5.6Refunds

Approved refunds will be processed in accordance with the Returns, Refunds & Exchanges Policy, the applicable studio agreement and applicable law.

Where possible, refunds will be made through the original payment method.

5.7Payment Security

Payments may be processed by authorised third-party providers. Customers should enter payment details only through the secure payment interface presented during checkout.

Inarte will not ask you to share your password, PIN, CVV or one-time password over email, telephone or messaging platforms.

5.8Suspected Fraud

We may carry out reasonable verification where a transaction appears suspicious, subject to applicable law.

If an order cannot lawfully or safely be fulfilled following verification, we will contact you and arrange an appropriate resolution, including a refund where required.

5.9Contact

For payment-related assistance, contact inarte.india@gmail.com with your order number and transaction reference. Do not include passwords, PINs, CVVs or one-time passwords in your message.

6.1Customer-Initiated Cancellations

Customers may request cancellation by contacting inarte.india@gmail.com or using the cancellation facility provided on the website, if available.

Please include your order number and the reason for cancellation.

Cancellation requests are subject to the stage of fulfilment, the product’s nature and applicable law.

6.2Ready-to-Ship Products

For ready-to-ship products, cancellation requests may be accepted before dispatch.

Once an order has been dispatched, it may no longer be possible to cancel the shipment. In that case, the Returns, Refunds & Exchanges Policy will apply, subject to applicable law.

We will confirm whether the cancellation has been accepted.

6.3Made-to-Order and Customised Products

For made-to-order or customised products, cancellation eligibility may depend on whether materials have been procured, production has commenced or the product has been completed.

Any cancellation charges or non-refundable commitments must be clearly disclosed and legally permissible. They should reflect the applicable agreement and the actual circumstances of the order.

6.4Studio Project Cancellations

Cancellation or termination of a studio project is governed by the approved quotation and Inarte Studio Terms of Service.

These terms may address completed design work, approved purchases, materials ordered, manufacturing commitments and work already performed.

Any amounts retained or charged must be consistent with the agreed terms and applicable law.

6.5Cancellations by Inarte

Inarte may need to cancel an order if a product becomes unavailable, a material error prevents fulfilment, a delivery restriction applies or another genuine reason makes fulfilment impossible.

Where an order cannot be fulfilled after payment, we will notify the customer and arrange an appropriate refund for the unfulfilled portion, as required by law.

6.6Refunds Following Cancellation

Where a cancellation is approved and a refund is due, we will initiate it within [insert number] business days.

The time required for the refund to appear in the customer’s account may depend on the payment provider or bank.

6.7Contact

Email

inarte.india@gmail.com

7.1What Are Cookies?

Cookies are small text files stored on your device by a website. Similar technologies may also be used to remember preferences, maintain sessions, measure performance or support advertising.

7.2How Inarte Uses Cookies

Depending on the technologies enabled on our website, we may use:

• Essential cookies: Required for website functionality, security, shopping-cart operation, checkout or session management.
• Preference cookies: Used to remember settings such as language or other user preferences.
• Analytics cookies: Used to understand website traffic, navigation and performance so we can improve the customer experience.
• Marketing cookies: Used, where enabled and permitted, to measure campaigns or provide more relevant advertising.

The actual cookies used will depend on our website platform and installed integrations.

7.3Third-Party Cookies

Certain website features may be provided by third parties, such as payment gateways, analytics providers or marketing services.

These providers may use their own technologies under their respective terms and policies.

7.4Cookie Preferences and Consent

Where required, we will obtain consent before placing non-essential cookies or using similar tracking technologies.

You may manage available cookie preferences through [insert cookie-preference tool or settings link].

Disabling essential cookies may affect shopping-cart, checkout or other website functions.

7.5Browser Controls

Most browsers allow users to view, restrict or delete cookies through their settings.

Browser controls do not necessarily replace any consent choices required on our website.

7.6Updates

We may update this policy as our website technologies change. The latest version will be published on this page.

7.7Contact

For questions about cookies or tracking technologies, contact inarte.india@gmail.com.

At Inarte, we take care in selecting and offering products for your home.

However, our products are not covered by any manufacturer or seller warranty, unless explicitly stated otherwise on the respective product page.

We do not provide warranties against defects, wear and tear, or damage arising from use, handling, washing, installation, or improper care.

We encourage customers to review the product descriptions, specifications, and care instructions carefully before placing an order.

For any questions or concerns regarding a product received, please contact our team at inarte.india@gmail.com. Any request will be reviewed in accordance with our applicable Shipping, Returns & Refunds Policy and the rights available to customers under applicable law.

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

9.1Caring for Your Inarte Products

At Inarte, thoughtful design is intended to be lived with and cared for.

Proper maintenance helps preserve the appearance, function and useful life of the products you purchase.

Care instructions may vary according to material, construction, finish and manufacturer guidance. Always refer to the specific instructions supplied with the product.

9.2Bath Mats and Floor Mats

Unless the relevant product label or product page states otherwise:

• Check the care label before washing.
• Follow the specified washing temperature and washing method.
• Use only cleaning products suitable for the stated material.
• Avoid bleach, harsh chemicals or abrasive cleaning methods unless expressly permitted.
• Dry the mat according to its care instructions and ensure it is fully dry before reuse.
• Keep the floor beneath the mat clean and dry.
• Place the mat on a suitable, clean and dry surface.
• Check the mat’s grip and condition regularly and discontinue use if it becomes damaged or loses its intended performance.

A non-slip backing does not guarantee that a mat will remain stationary on every surface or under all conditions. Water, soap, dust, floor finishes and uneven surfaces may affect grip.

Always exercise care on wet floors. Inarte does not represent a mat as a substitute for appropriate bathroom or floor safety measures unless a specific certified performance claim is expressly made.

9.3Furniture and Interior Products

For furniture and other home products:

• Follow the product-specific assembly, installation and maintenance instructions.
• Use appropriate cleaning methods for the relevant material and finish.
• Avoid excessive moisture, heat, direct sunlight or harsh cleaning agents where these may damage the product.
• Ensure furniture is installed, anchored or supported as instructed.
• Do not exceed any stated load or usage limit.
• For bespoke installations, follow the maintenance and use instructions provided at handover.

9.4Natural and Visual Variations

Some products may exhibit minor variations in colour, grain, texture, pattern or finish due to natural materials, manufacturing processes, hand-finishing or screen settings.

Product images are intended to represent the product as accurately as reasonably possible. Differences caused by lighting or display settings may occur, but material differences between the delivered product and its description will be addressed in accordance with applicable law and our customer policies.

9.5Product Descriptions and Performance

Customers should review product dimensions, materials, intended use and care information before purchasing.

Any stated performance or safety claim should be based on the product’s actual specifications or supporting evidence. Inarte will not make a blanket guarantee of performance across every environment or surface.

9.6Disclaimer

Care guidance is general unless specifically stated otherwise for a particular product. It does not replace manufacturer instructions, professional installation guidance or appropriate safety precautions.

Nothing in this policy excludes liability or consumer rights that cannot lawfully be excluded.

9.7Contact

For product-care questions, contact inarte.india@gmail.com and identify the product concerned.

10.1Introduction

Inarte Studio offers design-led services relating to kitchens and spaces, wardrobes and vanities, and curated furniture and bespoke interiors.

These Terms of Service govern studio enquiries, consultations, proposals and projects undertaken by ING STUDIO PVT LTD, trading as Inarte.

The exact services, deliverables, fees, timelines and responsibilities for each project will be set out in a written quotation, proposal or project agreement accepted by the client.

Where a project agreement conflicts with these general terms, the project-specific agreement will govern the relevant matter to the extent stated in that agreement and permitted by law.

10.2Enquiries and Consultations

Clients may contact Inarte to discuss a potential project, request a consultation or seek an estimate.

An enquiry does not, by itself, create a binding obligation for Inarte to undertake a project.

Consultation fees, where applicable, will be disclosed before the consultation is booked or confirmed. Any fee treatment or credit towards a later project will be stated in writing.

10.3Scope of Work

The approved proposal will describe the services included in the project.

Depending on the project, these may include concept development, space planning, design drawings, visualisations, material selection, furniture selection, coordination, manufacturing, installation or related activities.

Any work not expressly included in the agreed scope will be treated as an additional service and may require a revised quotation or written variation.

10.4Quotations and Project Acceptance

Quotations will identify the proposed scope, applicable fees, payment milestones, estimated timelines and other material conditions.

A project begins only after the client has accepted the proposal and completed the required formalities, including any agreed advance payment.

Quotation validity will be [insert validity period] unless another period is stated in the proposal.

Changes to the scope or specifications may affect the price and timeline.

10.5Fees and Payments

The payment schedule will be specified in the project agreement and may include design fees, an advance, milestone payments, procurement payments and a final balance.

Invoices must be paid according to the agreed schedule.

If a payment becomes overdue, Inarte will communicate with the client and may pause work where the agreement permits, after appropriate notice and subject to applicable law.

Any interest, late fee or other charge must be expressly stated in the project agreement and be legally permissible.

10.6Client Responsibilities

The client agrees to:

• Provide accurate site information, measurements and relevant documents.
• Provide access to the premises at agreed times.
• Share requirements, preferences and budget constraints in a timely manner.
• Review drawings, samples, specifications and proposals before approving them.
• Provide decisions and approvals within reasonable agreed timelines.
• Ensure that the site is reasonably ready for scheduled work.
• Inform Inarte of relevant building rules, access restrictions and other site conditions.
• Obtain any approvals or permissions assigned to the client under the project agreement.

Delays caused by missing information, late approvals or site-readiness issues may affect the project schedule.

10.7Design Development and Revisions

The number of design concepts, revisions and approval stages will be specified in the proposal.

Requests beyond the agreed scope or revision allowance may incur additional fees and may require a revised timeline.

No material change should be treated as approved until it has been confirmed in writing by the client and, where applicable, Inarte.

10.8Measurements, Site Conditions and Existing Structures

Where Inarte undertakes site measurements, these will be performed within the agreed scope.

Clients must disclose known structural, electrical, plumbing, waterproofing or other site conditions relevant to the project.

Concealed conditions or inaccurate information may require additional work, revised costs or schedule changes.

Structural, engineering, electrical, plumbing or other regulated professional services will be provided only where expressly included and undertaken by appropriately qualified professionals.

10.9Materials, Samples and Substitutions

Materials, finishes, colours, hardware and products will be selected in accordance with the approved specifications.

Availability may change due to supplier constraints or discontinuation. Inarte will communicate material substitutions that materially affect the agreed specification and seek the required approval before proceeding, except where urgent action is reasonably necessary to prevent damage or address a safety issue.

Natural materials and handmade finishes may show variations. Relevant samples and specifications will guide approvals, but a sample may not reproduce every characteristic of the finished item.

10.10Manufacturing and Installation

Manufacturing and installation will be undertaken according to the agreed scope and schedule.

Clients must provide reasonable site access and ensure that agreed prerequisites are met.

The project agreement will identify whether delivery, installation, removal of existing items, civil works, electrical work, plumbing, painting, debris removal or other trades are included or excluded.

Where third-party contractors or suppliers are involved, their responsibilities will be coordinated according to the project agreement. Inarte remains responsible for its own contractual obligations.

10.11Project Timelines

Any timeline provided before final measurements, material confirmation, site readiness or client approval may be indicative.

A final project schedule will be communicated once the relevant prerequisites have been confirmed.

Delays may arise from client-requested changes, supplier availability, site conditions, external contractors, approvals or events beyond reasonable control. Inarte will communicate material changes and work with the client on a revised schedule.

10.12Change Requests and Additional Work

A client-requested change affecting scope, materials, dimensions, deliverables, manufacturing or installation may require a written change order.

The change order will identify any additional fees, revised payment milestones and timeline adjustments.

Inarte is not required to commence additional work until the relevant change has been agreed, except where the parties expressly agree otherwise.

10.13Cancellation and Termination

Either party may request termination of a project in accordance with the project agreement.

On termination, the parties will reconcile completed work, approved expenses, supplier commitments, materials procured, work in progress and payments already made.

Any amount payable or refundable will be calculated in accordance with the agreed terms and applicable law. Any cancellation fee must be transparent and legally permissible.

If Inarte must discontinue a project, it will notify the client and discuss a fair resolution of outstanding obligations.

10.14Intellectual Property

Unless otherwise agreed in writing, Inarte retains ownership of its pre-existing intellectual property, including design methods, concepts, templates, drawings, visualisations, specifications and other creative materials.

The client may use final deliverables for the specific project and property for which they were created, subject to payment of agreed fees and the licence or ownership terms stated in the project agreement.

Unapproved concepts, unpaid deliverables or working files may not be reproduced, shared commercially or used for another project without written permission, subject to applicable law and the project agreement.

Any transfer of ownership or broader licence must be expressly agreed in writing.

10.15Photography and Portfolio Use

Inarte may wish to photograph completed projects for its portfolio, website or marketing materials.

We will obtain the client’s written permission before using identifiable private-property photographs for promotional purposes, where required by law or appropriate to the circumstances.

Clients may request that identifying details, personal belongings or sensitive features be excluded from approved photography.

No client is required to grant promotional permission as a condition of receiving a service unless separately and lawfully agreed.

10.16Handover and Defects

At project completion, the parties will review the agreed deliverables and identify any outstanding items or visible defects.

The process for recording and addressing snagging items, applicable warranties and after-sales support will be stated in the project agreement.

Any workmanship or product warranty will be governed by the specific written warranty provided. Statutory rights and remedies remain unaffected.

10.17Third-Party Products and Services

Where a project includes products or services supplied by third parties, applicable manufacturer or supplier warranties and terms may also apply.

Inarte will communicate relevant third-party conditions where they are material to the project, without limiting its own obligations under the agreement or applicable law.

10.18Liability and Professional Scope

Inarte will perform the services described in the agreed scope with reasonable care and skill.

No provision of these terms excludes liability that cannot lawfully be excluded, including applicable consumer rights.

Inarte does not assume responsibility for work, alterations or instructions carried out independently by the client or third parties outside the agreed scope.

10.19Disputes and Governing Law

The parties will first endeavour to resolve project disputes through good-faith communication.

If a dispute cannot be resolved, the parties may pursue the remedies available under applicable Indian law. Nothing in these terms prevents a consumer from exercising statutory rights before a competent forum.

10.20Contact

Studio

Inarte Studio

Company

ING STUDIO PVT LTD

Address

Plot no. 1679, Sector 82, JLPL, Mohali, Punjab 140306

Email

inarte.india@gmail.com

Phone

[Studio contact number]

11.1Our Commitment

At Inarte, we value clear communication and aim to address customer concerns fairly and promptly.

This policy explains how customers can contact us regarding products, deliveries, payments, refunds, privacy, studio services or other website-related matters.

11.2Customer Support

Brand

Inarte

Legal name

ING STUDIO PVT LTD

Address

Plot no. 1679, Sector 82, JLPL, Mohali, Punjab 140306

Email

inarte.india@gmail.com

Phone

[Insert phone number]

Support hours

[Insert working days and hours]

Customers should include their order number or project reference, where available, to help us respond efficiently.

11.3Grievance Officer

In accordance with applicable requirements, the designated grievance officer’s details are:

Name

[Insert full name]

Designation

Grievance Officer

Email

[Insert dedicated grievance email]

Phone

[Insert contact number]

Postal address

Plot no. 1679, Sector 82, JLPL, Mohali, Punjab 140306

11.4How to Raise a Grievance

You may submit a grievance by email, telephone or another complaint channel made available on our website. Please include:

• Your name and preferred contact details.
• Order number or project reference, if applicable.
• A clear description of the issue.
• Relevant dates, transaction references or supporting documents.
• The resolution you are seeking, if known.

We may request additional information reasonably necessary to investigate the matter.

11.5Acknowledgement and Resolution

We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month from receipt, in accordance with applicable e-commerce requirements.

Where a different statutory timeline applies, the applicable legal requirement will prevail.

We will make reasonable efforts to provide an update if a matter requires further investigation.

11.6Complaint Records and Escalation

We will maintain appropriate complaint records and provide a reference number or other tracking details where available or required.

If you are dissatisfied with the response, you may request escalation by contacting the Grievance Officer.

You may also approach the relevant consumer-protection authority or consumer dispute-resolution forum in accordance with applicable law.

11.7National Consumer Helpline

Consumers in India may also seek assistance through the National Consumer Helpline at 1915 or through its official website: consumerhelpline.gov.in

The availability of this channel does not replace Inarte’s own grievance-handling obligations.

11.8Privacy-Related Complaints

Privacy-related requests may be sent to inarte.india@gmail.com. Where applicable, they will be handled by the designated privacy contact in accordance with the Privacy Policy and applicable law.

11.9Updates

We may update this policy to reflect changes in our contact details or applicable requirements. The latest version will be available on our website.

12.1Business Identity

This website is operated by:

Legal name

ING STUDIO PVT LTD

Brand name

Inarte

Constitution

Private Limited Company

Address

Plot no. 1679, Sector 82, JLPL, Mohali, Punjab 140306

Website

inarte.in

Email

inarte.india@gmail.com

Phone

[Insert phone number]

GSTIN

[Insert GSTIN, where applicable]

12.2Product Information

Product pages will provide relevant information such as product name, description, dimensions, materials, price, applicable taxes, care instructions, availability, delivery estimates and other required declarations.

Where applicable, information about country of origin, manufacturer, packer, importer or other responsible party will be displayed as required by law.

12.3Pricing and Availability

Prices, delivery charges, taxes and material purchase conditions will be disclosed as required by applicable law.

Product availability may change. If an order cannot be fulfilled after payment, Inarte will contact the customer and provide an appropriate resolution.

Any advertised discount or price comparison will be presented accurately and in accordance with applicable rules.

12.4Studio Services

The scope, fees, deliverables and material conditions of studio services will be communicated through the applicable quotation or project agreement.

12.5Contact

For questions about business disclosures, please contact inarte.india@gmail.com.